At Ecom, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not satisfied with a purchase, we offer a straightforward refund and return policy to ensure a smooth experience for our customers.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- Condition: The item must be unused, undamaged, and in the same condition that you received it.
- Original Packaging: The product must be in its original packaging with all tags and labels intact.
- Proof of Purchase: You must provide a valid receipt or proof of purchase from Ecom.
- Return Window: Items can be returned for a full refund within 5-7 days of delivery.
Non-Refundable Items
Certain items are exempt from being returned:
- Perishable goods such as food, flowers, or magazines.
- Intimate or sanitary products, including personal hygiene items.
- Hazardous materials, flammable liquids, or gases.
- Gift cards, downloadable software, and some health and personal care items.
Refund Process
Initiating a Return:
- To start a return, contact us at [Support Email] with your order number and reason for return. Once your return is approved, we will provide you with detailed instructions on how to send your item back.
Return Shipping:
- You will be responsible for covering the shipping costs for returning your item unless the item was damaged or defective upon delivery.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over ₹5,000.
Inspection and Approval:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund after the processing period:
- Check your bank account: Refunds may take some time to officially post.
- Contact your credit card company: There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@onlinekam.in.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onlinekam.in.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Refund Policy
At [Your E-commerce Website Name], we are committed to ensuring your satisfaction with our products and services. If for any reason you are not satisfied with a purchase, we offer a straightforward refund and return policy to ensure a smooth experience for our customers.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- Condition: The item must be unused, undamaged, and in the same condition that you received it.
- Original Packaging: The product must be in its original packaging with all tags and labels intact.
- Proof of Purchase: You must provide a valid receipt or proof of purchase from [Your E-commerce Website Name].
- Return Window: Items can be returned for a full refund within 30 days of delivery.
Non-Refundable Items
Certain items are exempt from being returned:
- Perishable goods such as food, flowers, or magazines.
- Intimate or sanitary products, including personal hygiene items.
- Hazardous materials, flammable liquids, or gases.
- Gift cards, downloadable software, and some health and personal care items.
Refund Process
Initiating a Return:
- To start a return, contact us at [Support Email] with your order number and reason for return. Once your return is approved, we will provide you with detailed instructions on how to send your item back.
Return Shipping:
- You will be responsible for covering the shipping costs for returning your item unless the item was damaged or defective upon delivery.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over ₹5,000.
Inspection and Approval:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund after the processing period:
- Check your bank account: Refunds may take some time to officially post.
- Contact your credit card company: There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Support Email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Support Email].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
For more information or further assistance with your return or refund, please contact our customer support team at:
- Email: info@onlinekam.in
- Phone: 9910611428
- Customer Support Hours: Monday to Friday, 9 AM - 6 PM
We value your business and aim to make your shopping experience as seamless and satisfactory as possible!
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